Archive for 'Communication'

More than 82% of companies work in silos, with each function making its own decisions on which capabilities matter most. What are some ways Sales Managers can demonstrate effective cross-departmental collaboration? Dealing with difficult conversations or conflicts at work can be challenging and stressful. However, it can also be an opportunity to learn, grow, and …

  Managers struggle trying to figure out how to hold people accountable around activity, behavior, performance, and results because they’re asking the wrong person, when all they have to do is ask the coachee.   “How can I be your accountability partner in a way that sounds supportive and not like I’m micromanaging you?” “If …

 Ever wonder why some leaders experience higher turnover, interpersonal friction, and more team challenges, while other leaders are so inspiring that they have people wanting to be part of their team, and cherish their ideas, coaching, and any new initiatives? If the level of disengagement in the workplace is at it’s highest ever, at …

Underperformance costs companies billions of dollars each year. The Gallup organization reports nearly 81% of employees are actively disengaged and only ONE out of TEN managers possess the skills and talent to manage and coach. The typical approach to address performance issues is implementing the HR compliant PIP (Performance Improvement Plan), which DOES NOT work, …

Every manager has been in this difficult position, which has been further exasperated by our remote workforce. That is, “How do I handle an underperformer?” Unfortunately, practically every company’s process around handling performance issues does not work. What if the underperformer handles themselves? Now, they’re the ones making the firing or hiring choice. The great …

In this interview with Top Sales World, Jonathan Farrington and I discuss the ongoing reactive scramble companies are experiencing as they desperately try to reinvent themselves. But it begins with your people. As the late, great John Lennon would say, “All you need is love.” Here’s what top managers are doing to lead successful teams …

There are basically two ways to build a team. Inherit one or build one from scratch. While many managers have the “freedom” to chose whom they want to hire, there are more managers who inherit an existing team, which can quickly lead to mistrust, uncertainty, and fear if you don’t manage your transition with intentional …

  Keith Rosen · Capital One Sales Leadership Interview on Sales Leadership and Bad Management Experiences Join me and the talented leaders at Capital One, as we cover topics in this highly engaging and unique interview! Yes, one of the stories I share in this interview is true. When one of my salespeople threw me …