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Truth be known, many managers don’t get it – at least not initially; until the blind spot is exposed and placed in their line of vision for them to see. Do you know where your blind spots are? I had a woman ask me: “Keith- I’m a huge fan of yours, let me say that …
Do you know what your people are doing in the field? Unless managers are in the field or on the phone actually listening to and observing what their people are doing and how they communicate with customers and prospects, managers really have no idea what their people are doing. Sure, you can guess and hypothesize …
With all the efforts those who are managed, put forth in an often last valiant attempt to salvage a once positive work environment, at the core of every unhealthy working environment is the toxic boss, manager or supervisor that breeds it. All roads go back to the manager. And if the manager isn’t willing …
