Archive for 'customer service'

  Keith Rosen · TMBO Talks on Selling, Prospecting and Coaching Customers With the NBA and WNBA – Part 2 Join me for part two of this three-part sales leadership series with the National Basketball Association (NBA), and the talented leaders of the NBA and WNBA (Women’s National Basketball Association). Learn what the top salespeople …

As we conclude this four-part series, it’s essential to focus on the most important of all myths. That is, it’s impossible to create a thriving, balanced life, achieve career goals, and be productive when working from home. Part one in this four-part series Part Two Part Three Online Courses -OWN YOUR DAY & SALES LEADERSHIP …

Regardless of your job or position, one thing people struggle with most is managing their time so you can end each day feeling productive, happy and stress-free, rather than frustrated and overwhelmed when looking at your long list of to-do’s that were left incomplete. Here’s the secret to getting EVERYTHING done on your task list …

Your customers have evolved. So have your salespeople. That’s why top salespeople are great coaches. Instead of training salespeople with outdated techniques your competitors use, developing a top-performing sales team requires transforming salespeople into a Selling Coach. To become a sales champion, attain market dominance and outsell your competition, becoming a Consultative Sales Coach enables …

Butting heads with some people, co-workers or clients you can’t stand working with? Stressed and frustrated because they prevent you from getting your job done rather than help? This stagnates growth, productivity and revenue. There’s no reason to tolerate toxic relationships when all it takes is a conversation to repair and reinvent it. Here’s how …

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors? Here’s your strategy to avoid time-consuming customer service issues and selling stress, while …

Have you ever had to work with someone whose negative and difficult personality impacted productivity and caused additional stress? Here’s a strategy to turnaround destructive behavior and a caustic attitude to make a toxic person a model employee. Have you ever found yourself in this situation? “Their negativity rubs off on the rest of the …

If communication is the foundation for all successful relationships, then why do we struggle with creating rewarding, supportive relationships that foster alignment around shared goals, especially with the people we rely on to achieve greater personal and organizational success? Shoot the Messenger Did you ever cut someone off when speaking to them just to get …