[Video] Don’t Sell the Way You Buy

You may feel that I’m contradicting some universal selling principles. After all, conventional sales wisdom handed down through the ages suggests how important it is to empathize and sympathize with your prospects and clients. But still, “Don’t sell the way you buy.”

8-Steps to Creating a Coaching Culture by Keith RosenHowever, there’s a very fine line between understanding and respecting someone’s decision making process; and assuming that everyone makes a purchasing decision in the same manner and using the same criteria that you do. Moreover, there is also the faulty assumption that your prospects respond in a similar fashion to the type of sales approach and the type of salesperson that you respond to and would buy from.

My point is, if you started selling the way in which you make a purchasing decision, you are now putting your values, thought process and beliefs on the customer, assuming they purchase the same or in a similar way that you do. The result? More objections, less sales.

In this video, I defuse a costly myth. That is, the old adage of putting yourself in their shoes is really a costly assumption that destroys many a selling opportunity. Why? Because when you “look through their eyes” or attempt to see things how you assume they see them, it is still really what you see, not what they see.

So What’s the Outcome?

The result? You develop a sales process based on how you think they buy rather than how they actually make a decision. Why? Because how you think they buy is really how you buy. (Is your brain twisted enough yet?)

If you truly want to wear their shoes, then you need to know how they think and what is important to them. Therefore, the only way to uncover how the prospect likes to process information, make a purchasing decision and the criteria they use to do so is by asking better questions.

Now, lets take this same ineffective model of selling like you buy and turn it around for a moment. If this belief of selling like the way you buy is getting in the way of taking certain actions or asking certain questions when on a sales call, then what about other things that you are doing or saying which you think are safe to you but in fact, are not safe or comfortable for the person you are speaking with because you’re still operating off the same tool, costly assumptions!

The lesson: Don’t believe everything you sell, I mean, tell yourself.

Become a better sales coach and sales manager today.