Archive for 'management articles'

The quest to control everything comes at a great cost. Learn how to expand your influence by giving up control.   Have you ever tried to control the flow or outcome of a conversation, an interaction with a direct report or even a sales call? If so, attempting to maintain this kind of control prevents …

As we continue to make this transition around how we manage our lives and careers, managers have the added responsibility of ensuring their employees are staying engaged, maintaining productivity, and feeling supported and connected to the team and the company. To avoid sabotaging yourself and your team, it’s essential to be mindful of these four …

Proposal submitted, follow up done but no response from the prospect. They expressed interest but where did your customer go? Since 55% of selling time is wasted on unproductive prospecting, here are 20 questions that prevent prospects from going MIA, increase sales and keep you focused on the right opportunities to prevent sales frostbite. Get …

Authentic, clear, collaborative communication is the conduit to greater success. Yet, if we know listening improves relationships, trust and results, then why are most problems and breakdowns attributed to poor, ineffective listening? Here’s how proactive listening can accelerate success and just maybe, even solve world peace. Except from one of Keith’s future books and his …

Have you ever had to work with someone whose negative and difficult personality impacted productivity and caused additional stress? Here’s a strategy to turnaround destructive behavior and a caustic attitude to make a toxic person a model employee. Have you ever found yourself in this situation? “Their negativity rubs off on the rest of the …

  It’s not always the responsibility of the manager to run a successful meeting. Lead the meeting with questions in order to avoid monotony and tap into each person’s experience, knowledge, collaboration and creativity so that you can create breakthrough results. Lead with Questions, Not Answers Weekly, monthly or quarterly meetings can get stale quickly. …

The other day, results were announced in the 3rd annual Stevie® Awards for Sales and Customer Service, an international competition recognizing excellence in customer service and sales. Stevie Award winners were announced during a gala awards dinner at Caesars Palace in Las Vegas. I’m excited and humbly appreciative of winning the 2009 Stevie Award and …

Here’s a great new resource worth using. It’s alltop.com. Alltop.com collects stories from “all the top” sites on the web. They have grouped these collections into individual Alltop sites based on topics such as sales, environment, photography, science, Muslim, celebrity gossip, military, fashion, gaming, sports, politics and automobiles. At each Alltop site, they display the …