How to Increase Customer Retention, Lifetime Value and Reduce Your Cost Per Sale

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How to Increase Customer Retention, Lifetime Value and Reduce Your Cost Per Saleclosing the sale, coaching salespeople, cold calling, customer service, Prospecting, Cold Calling and Networking, Sales Management, Sales Training, selling

by Keith Rosen on October 13, 2017 with 0 comment

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors? Here’s your strategy to avoid time-consuming customer service issues and selling stress, while …

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Over-Responding to Your Customers With Better Questions

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Over-Responding to Your Customers With Better QuestionsProspecting, Cold Calling and Networking

by Keith Rosen on November 6, 2008 with 0 comment

Do you remember like it was yesterday where you could get away with connecting with your key accounts on a less frequent basis? Today, you must over-respond and over-communicate to the needs of your customers or risk losing them to your competition. If you’re in the transactional selling business or are an order taker, then …

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