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When Technology Disconnects Us – How Sales 2.0/Web 2.0 Is Diluting The Power of Interpersonal CommunicationAccountability, All About Selling, Business Coaching, Career Advice, Communication, customer service, Executive Coaching, How to Manage Your Team, How To Sell and Sales Tips, management tips, Sales Coaching, sales tips, training for managers

by Keith Rosen on August 12, 2008 with 0 comment

Sales 2.0; the conversion of technology and sales and the symbiotic relationship between the two; how they can be integrated together and co-exist in harmony. Yet, with all the technology that is going to change how salespeople sell and manage themselves, we need to be keenly sensitive about removing the human side of interaction and …

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How to Secure Your Spot on the Customer Service Hall of ShameAccountability, Communication, customer service, Insights in Business

by Keith Rosen on June 5, 2008 with 0 comment

Here’s an article long over due, pointing the finger to the companies who can hold their heads high as the worst at customer service. Here’s the article. To me, it all comes down to corporate accountability, and in most cases, there is none. And all roads go back to management! So if management isn’t being …

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